Our standard method of shipping is FedEx Ground service from our distribution center in Bolingbrook, IL. Non-standard shipping services such as Air or COD are available for an additional fee. Please inquire if you require special services.

International orders are welcome, however, due to their complexity, we request that you either phone or fax us with your order.

Currently we accept: American Express, Visa, MasterCard, Discover and the government SmartPay card. If you have an account in good standing with us, you can request a CCCyber card which allows purchase to be billed directly to your Concept Communications Company account.

By law, we are only required to charge sales tax on purchases made by companies located in Illinois. If your company is located in Illinois, the State of Illinois requires us to charge sales tax on ALL purchases unless we have a completed CRT-61 on file. We can send you a copy of this form upon request.

Every effort is made to insure accurate pricing on our web site. However, if an error should occur, we reserve the right to bill at corrected prices. If this is the case, you will be notified prior to the shipment of any product.

All items from Concept come with our unconditional 100% risk free guarentee. Period. We invite you to examine and evaluate any merchandise for 30 days. If, for any reason, you are not fully satisfied with a product, call customer service at 1-800-323-3524 and we’ll gladly arrange for a pickup. All we ask is that the item be returned complete and in reasonable condition.

We carefully inspect and pack each order to arrive in perfect condition. However, if there is evidence of loss or damage due to shipping, just give us a call and we’ll handle the rest. Special note for motor freight shipments: in order to be compensated for damage, the driver must make a signed notation on the freight bill BEFORE you accept the shipment.

When you place an order online you will immediately receive an e-mail order confirmation from us. If you would like to track your order, please call us at 1-800-323-3524 and we will gladly assist you with that information.

The best deal in the business! No matter how much you order… no matter how many orders you place within a year… no matter where we ship in the 50 United States… you pay a one-time, full-year shipping and handling fee of only $50! All standard product shipments are included. Non-standard shipping exceptions are clearly marked. Certain restrictions apply to some products shipped to AK & HI.