FAQs

FAQ Categories

Shipping

Ordering

Customer Service

Questions & Answers

Shipping

How do you ship?

Our standard shipping methods include FedEx Ground, US Postal Service, and Motor Freight. Most items ship from our distribution center in Romeoville, IL within one business day. Some items may be shipped directly from the manufacturer. Non-standard services such as Express shipping or COD are available at an additional fee. Please call us if you require these services.

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Do you ship to international locations?

We do not accept international orders at this time. However, we do welcome APO/FPO orders as well as orders shipping to any of the U.S. Territories.

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Ordering

What forms of payment do you accept?

We currently accept all major credit cards including American Express, Visa, MasterCard, Discover, and the government SmartPay card. If you have an account in good standing with us you can also have the option to provide a Purchase Order number and have your order billed to your company’s Cstore1 account.

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Do you charge sales tax?

By law, we are only required to collect sales tax on purchases made by companies located in Illinois. If your company is located in Illinois, the State of Illinois requires us to collect 8.5% sales tax on ALL purchases unless we have a completed CRT-61 from you on file. We can send you a copy of this form upon request.

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Are prices on the web guaranteed?

Every effort is made to insure accurate pricing on our web site. However, if an error should occur, we reserve the right to bill at corrected prices. If this is the case, you will be notified of the difference in price before we ship any product or charge your account.

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Customer Service

What is your product guarantee?

All items from Concept come with our unconditional 100% risk free guarantee. Period. We invite you to examine and evaluate any merchandise for 30 days. If, for any reason, you are not fully satisfied with a product, call customer service at 1-800-323-3524 and we’ll gladly arrange for a pickup. All we ask is that the item be returned complete and in reasonable condition.

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What if an order arrives damaged?

We carefully inspect and pack each order to arrive in perfect condition. However, if there is evidence of loss or damage due to shipping, just give us a call and we’ll handle the rest. Special note for Motor Freight shipments: in order to be compensated for damage, the driver must make a signed notation on the freight bill BEFORE you accept the damaged shipment.

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How can I track my order

When you place an order you will immediately receive an email order confirmation from us. You will receive an additional email containing the method of shipment and all applicable tracking numbers when your merchandise actually ships. You can use these tracking numbers to check the status of your shipment on the carrier’s website. Or, you can always call us at 1-800-323-3524 and we will be happy to assist you with that information.

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What is the Freight Saver Plan?

The best deal in the business! No matter how much you order… no matter how many orders you place within a year… no matter where we ship in the 50 United States… you pay a one-time, full-year shipping and handling fee of only $60! All standard product shipments are included. Non-standard shipping exceptions are clearly marked. Additional restrictions apply to some products shipped to AK & HI.

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